Privacy Policy

1. Information We Collect

We collect information you provide directly or that is provided by third-party login providers (such as Google or Facebook) when you choose to authenticate with them:

• Account information (name, email, phone number)
• Public profile data received from social login providers (name, email, profile picture) when you sign in with Google, Facebook, or another third-party provider
• Business information (business name, EIN, trade, license)
• Documents uploaded for e-signature
• Profile data (photos, bio, website)
• Payment information (processed by Stripe — we do not store card numbers)
• Mobile phone number and SMS consent records when you opt in to text messages

2. Information Collected Automatically

• IP address and device information
• Browser type and operating system
• Pages visited and time spent
• Referral URLs and how you arrived at our Platform
• Signature audit data (IP, timestamp, user agent)

3. How We Use Your Information

We use the information we collect for the following purposes:

• Provide and improve our services
• Authenticate your identity, including via third-party login providers (Google, Facebook)
• Verify contractor identity and credentials
• Process payments and subscriptions
• Send transactional emails and SMS messages (contracts, receipts, account alerts)
• Maintain signature audit trails for legal compliance
• Communicate service updates
• Personalize your experience and recognize you across sessions

4. Information Sharing

We do not sell your personal information. We share data only with:

• Google and Meta (Facebook) — for authentication when you choose to sign in via these providers. We receive basic profile information (name, email, profile picture) as part of the OAuth login process
• Stripe — for payment processing
• Supabase — for data storage and authentication (encrypted at rest)
• Vercel — for application hosting
• Twilio — for SMS/OTP delivery
• SMS platform providers and phone carriers — solely for the delivery of text messages
• Law enforcement — when required by law

5. Data Security

We use industry-standard security measures including encryption in transit (TLS), encryption at rest, row-level security policies, and SHA-256 hashing for audit trails. EIN numbers are encrypted at rest.

6. Data Retention

We retain account data while your account is active. Signed documents and audit trails are retained for 7 years per legal requirements. You may request deletion of your account data at any time.

7. Your Rights

You have the right to:

• Access your personal data
• Correct inaccurate data
• Request deletion of your data — see our Data Deletion Request page for instructions
• Export your data
• Opt out of marketing communications

8. Cookies

We use essential cookies for authentication and language preferences. We do not use third-party tracking cookies.

9. Children's Privacy

Our Platform is not intended for users under 18. We do not knowingly collect data from minors.

10. SMS/Text Messaging Privacy

When you opt in to receive SMS messages from SolveIT LLC, we collect your mobile phone number and consent records. We use this information solely to send you account-related text messages as described in our SMS Terms of Use. Mobile information will not be shared with third parties/affiliates for marketing/promotional purposes. Text messaging opt-in data and consent will not be shared with any third parties. For complete details on our SMS practices, please see our SMS Terms of Use.

11. Data Deletion Requests

You have the right to request deletion of your personal data. For full instructions, visit our Data Deletion Request page. You may also send an email to social.networks@solveitcompany.com with the subject line "Data Deletion Request," include your full name, the email address associated with your account, and the login method you used (Google, Facebook, phone, or email). We will process your request within 30 days and provide you with a confirmation code to track your request. Please note that some data may be retained as required by law (e.g., signed documents and audit trails for 7 years).

12. Changes to This Policy

We may update this policy periodically. We will notify you of any material changes by posting the new policy on our website with an updated date.

13. Contact

Questions about our privacy practices? Contact us at hello@solveitcompany.com. SolveIT LLC, Indianapolis, IN.